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OUR JOURNEY

After years of recruiting experience and working with corporations that struggled to staff critical roles, we realized we had an opportunity to solve a problem many organizations face. Companies were spending time and resources trying to fill roles or manage day-to-day operations without scalable support.

 

That’s why ECS Virtual Support was created—to bridge that gap by delivering skilled talent, AI-driven tools, and business process support that allow organizations to focus on growth, not logistics. Our mission from the start has been to deliver smarter business solutions through intelligent systems and exceptional people.

            About ECS Virtual Support

Providing AI Solutions That Drive Performance

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“Smart Support. Real People. Scalable Solutions.”

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ECS Virtual Support is a trusted provider of AI-powered business solutions, workforce recruitment, and outsourcing support. With a strong foundation in customer service excellence and a focus on intelligent automation, we serve clients across a wide range of industries—including healthcare, human services, telecommunications, retail, finance, and professional services.

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From start-ups to Fortune 500 companies, ECS is known for delivering exceptional service and results. Our clients include luxury brands, global accounting firms, technical and engineering enterprises, and leading healthcare organizations.

 

                        What We Do


AI Solutions That Streamline Operations
We integrate AI technology to enhance efficiency across various functions—customer service, patient engagement, administrative support, sales and more. Our solutions are designed to reduce workload, cut costs, and improve the overall experience for your team and customers.

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Comprehensive Workforce Recruitment
Whether you're hiring clinical professionals, call center agents, office personnel, or niche specialists, ECS offers full-service recruiting tailored to your organization’s needs.

We match talent with purpose.

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Business & Recruitment Consulting
Our team provides strategic consulting to help you optimize internal workflows and build stronger, more agile teams. From outsourcing guidance to workforce planning, we’re here to support your long-term growth.

Supportive Friend

2018

ECS LAUNCHED

We built a world class customer service team and starting contracting with businesses so they could outsource their customer service needs. 

2021

GROUNDBREAKING 791% GROWTH

We reduced wait times and customer satisfaction scores at such a rapid wait, along with the great resignation which created a labor shortage, our growth expanded at an unprecedented rate. Our clients needed more support; we expanded into new industries and built a network of 15,000+ virtual agents.

Our Journey So Far

Business Team

We work with the best

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